Frequently Asked Questions
How does the pre-order work?
For 40 days we will be offering exclusive pre-order price packages. Once the pre-order ends or crafting capacity is reached, the Secret Nightlight will be sold on our website at regular price.
What is the nightlight made of? How is it made?
Our Secret Nightlights are made of a resin stone base and wood and resin encapsulated world. A powerful LED light is integrated in the design illuminating the encapsulated secret world.
All our nightlights are handmade by our craftsmen. Each piece is unique and one of a kind and showcase an enchanting secret world.
What is the size?
Base width: 10cm x 7cm
World width: 4.5cm x 4.5cm
Base height: 2cm
Word height: 2.5cm
Total height: 4.5cm
How does the light work?
A powerful LED light is integrated in the design illuminating the encapsulated secret world and is charged using a USB port. The light can remain illuminated for up to one week on a single full charge. Light functions are switched on or off using touch features.
What is the warranty?
Our return policy is 30 days from the moment you receive your Secret Nightlight. If something happens to your nightlight, please contact us at email@example.com.
Keeping you happy makes us happy.
How long does it take once an order is placed?
Pre-order nightlights will be sent approximately 5-6 weeks after the pre-order has ended. You will be notified by email with specific shipping information.
Once a nightlight is sent, delivery time depends on the country from which the nightlight is ordered.
Do you ship worldwide? How much does shipping cost?
Yes, we ship worldwide to all countries!
International shipping without tracking number (Canada Post, Delivery up to 3-4 weeks) - $20 USD
International shipping with tracking number (DHL Express) - $35 USD
USA shipping with tracking number (DHL Express / 2-3 Days Fast Delivery) - $25 USD
Shipping within Canada with tracking number (UPS) - $18 USD
Import duty and tax fees may apply in your country.
What if I don't like my Secret Nightlight?
You probably won’t like your nightlight… you’ll love it! We make sure to send you a picture of your nightlight before we ship it. This is done to ensure you are 100% happy with your purchase.